YOUR QUESTIONS
FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
We specialize in cultural, wildlife, and adventure tours across East Africa. Our packages include safaris, beach holidays, historical excursions, hiking expeditions, and customized experiences.
You can book directly through our website, via WhatsApp, or by contacting our customer service team. We’ll guide you through the process and help tailor your itinerary.
Most packages include transportation, accommodation, meals, park entry fees, and guided activities. Specific inclusions vary by tour — check the details on each package page or contact us for a breakdown.
We accept mobile money (M-Pesa, Airtel Money), bank transfers, and major credit cards. A deposit is required to confirm your booking.
Cancellations made 30 days before departure receive a full refund. Cancellations within 15–30 days incur a 50% fee. Less than 15 days may be non-refundable. We recommend reviewing our full terms before booking.
We recommend lightweight clothing, comfortable walking shoes, sunscreen, insect repellent, a hat, and a camera. For hiking or mountain tours, we’ll send a detailed packing list.
Absolutely! We offer family-friendly packages with activities and accommodations suitable for all ages. Let us know your group size and preferences, and we’ll customize accordingly.
Yes! We love crafting personalized experiences. Whether you want to add extra days, change destinations, or include special activities, we’ll work with you to design your dream tour.
